Privacy Notice

1 – Introduction

We have updated our Privacy Notice, in line with the new general data protection regulation (GDPR) which comes into force across the EU from 25th May 2018.

Your privacy and your rights are important to us. This privacy policy explains what information we collect about you and how we use it.

If you subscribe to or have purchased Price Kitchens products and services, this Privacy Notice forms a part of your contract with Price Kitchens.

This Privacy Notice has two levels. The level you are reading now contains the most important statements that you need to read. By clicking at any time on the links provided, you can jump to the full details behind those statements. See more.

2 – What Information we collect

We collect your information when you interact with us for the provision of Price Kitchens Services or through interaction with our Sites or promotions. The information we collect is either information you give to us, information we collect automatically, information we receive from third parties or information you provide about other people. See more.

3 – How we use the information we collect

The information we hold about you will be used in a number of ways. This is generally to provide you with the services that you request from us, to keep you informed and to improve your customer experience and the quality of the Price Kitchens Services. In some instances we use this information to send you marketing communications we think are relevant to you, but we only do this where it is lawful to do so or you have given your consent to receiving this information.

You have the right to object to us sending you such information at any time. We will collect, process and retain your data for the purpose of us providing to you kitchen products and services, but this does not affect your data protection rights. See more.

4 – Information we share

Even where shared, we ensure your information will only be used for the purposes outlined in this notice.
We share your information with other companies in limited circumstances, for specific purposes.

Except as above, we do not share your information with companies, organisations or individuals outside of Price Kitchens for marketing purposes nor do we sell your information. See more.

5 – How to opt in or opt out from direct marketing, third party marketing and surveys

We use the information you give us on our Sites for direct marketing purposes to provide updates, newsletters, events, or other communications by email, that we think may interest you but, where required by law your prior consent will be obtained before sending direct marketing.

We may also from time to time send you newsletter and surveys about our products and services. We will only do this where we have your consent.

You have the right to opt in or opt out of direct marketing and surveys from us at any time by visiting our website, or by clicking the ‘unsubscribe’ link in any email we have sent you, or by sending an email to info@pricekitchens.co.uk, or calling us on 020 8686 9006. See more.

6 – Third Party Marketing Cookies and Social Advertising

Price Kitchens has relationships with online advertisers and social media networks (our Marketing Partners). These partners use cookies and similar technologies for marketing purposes and may serve you with targeted advertising about Price Kitchens while you are on a third party website, at our request and only with your consent. You can choose to ‘decline’ the Third Party Cookies that enable this type of marketing at any time by visiting our cookie preference centre here. See more.

7 – Retention of your Information

We will keep your information only for as long as is for the purposes set out in this Privacy Notice and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes. We will not keep more information than we need. See more.

8 – Links to Third Party and Price Kitchens Group websites

Our Sites contain links to and from the websites of our selected partners and affiliates, including websites which are outside of our control and are not covered by this Notice. See more.

9 – Security

We take all reasonable steps to ensure that all information collected through our Sites is treated securely and in accordance with this Notice. We do this by applying appropriate technical and organisational measures that meet all of the standards of our regulatory obligations, including regular review measures. See more.

10 – International Transfers

In providing the Price Kitchens Services to you we sometimes transfer your information to other countries. Where we transfer your information outside the European Union or EEA (i.e. countries that are members of the EU together with Norway, Iceland and Lichtenstein) we ensure that all data is treated with the same security measures regardless of location, and in accordance with our standards, policies, regulatory and legal obligations. See more.

11 – Your rights

By law, you have a number of rights (subject to certain conditions) when it comes to your information. These include the right to ask us what information we hold about you, and to request us to modify any incorrect details, add missing information, or to delete the information we hold. You also have the right to object to us processing your data or ask us to restrict processing your information. If you want to use the information that we hold about you for services with others, you can ask us to provide your data in a commonly used electronic format. You can exercise any of these rights by contacting us using the contact details and form referred to in Section 14. See more.

12 – Children’s Privacy

We do not collect information on children under the age of 16. See more.

13 – Changes to Our Notice

This notice was last updated on the 20 May 2018. It will be updated to take into account changes to the Price Kitchens Services or for example to reflect changes to applicable regulations. See more.

14 – Contact

You can obtain further information about your rights, or make a complaint to your data protection authority with regards to how we use your information, and this section provides contact details should you need them. See more.

Price Kitchens Privacy Notice

1.Introduction
2.What information we collect
3.How we use the information we collect
4.Information we share
5.How to opt in or opt out from direct marketing, third party marketing and surveys
6.Third party marketing cookies
7.Retention of your information
8.Links to third party and Price Kitchens websites
9.Security
10.International transfers
11.Your rights
12.Children’s Privacy
13.Changes to Our Privacy Notice
14.Contact

1 – Introduction

We have updated our Privacy Notice, in line with the new general data protection regulation (GDPR) which comes into force across the EU from 25th May 2018.

Your privacy and your rights are important to us. This privacy policy explains what information we collect about you and how we use it.

If you subscribe to or have purchased Price Kitchens products and services (instore or online), you visit our websites or you download and use our mobile apps, this Privacy Notice forms a part of your contract with Price Kitchens.

2 – What Information we collect

We collect your information when you interact with us for the provision of Price Kitchens Services or through interaction with our Sites or promotions. The information we collect is either information you give to us, information we collect automatically, information we receive from third parties or information you provide about other people.

We collect and process your information in the following ways:

Information you give us

Information we collect automatically

Information we receive from third parties

3 – How we use the information we collect

The information we hold on you will be used in a number of ways. This is generally to provide you with the services that you request from us, to keep you informed and to improve your customer experience and the quality of the Price Kitchens Services. In some instances we use this information to send you marketing communications we think are relevant to you, but we only do this where it is lawful to do so or you have given your consent to receiving this information. You have the right to object to us sending you such information at any time. We will collect, process and retain your data for the purpose of us providing to you kitchen services, but this does not affect your data protection rights.

We use your information for the following purposes:

To provide a requested service or carry out a contract with you

Where we have your consent

Where we have a legitimate interest

4 – Information we share

Even where shared, we ensure your information will only be used for the purposes outlined in this notice.
We share your information with other companies in the limited circumstances, for specific purposes, such as fitting your kitchen or worktops, tiling or providing and fitting kitchen appliances.

Except as above, we do not share your information with companies, organisations or individuals outside of Price Kitchens for marketing purposes nor do we sell your information.

5 – How to opt in or opt out from direct marketing, third party marketing and surveys

We use the information you give us on our Sites for direct marketing purposes to provide updates, newsletters, events, or other communications by email, that we think may interest you but, where required by law your prior consent will be obtained before sending direct marketing.

We may also from time to time send you newsletter and surveys about our products and services. We will only do this where we have your consent.

You have the right to opt in or opt out of direct marketing and surveys from us at any time by visiting our website, or by clicking the ‘unsubscribe’ link in any email we have sent you, or by sending an email to info@pricekitchens.co.uk, or calling us on 020 8686 9006.

6 – Third Party Marketing Cookies and Social Advertising

Price Kitchens has relationships with online advertisers and social media networks (our Marketing Partners). These partners use cookies and similar technologies for marketing purposes and may serve you with targeted advertising about Price Kitchens while you are on a third party website, at our request and only with your consent. You can choose to ‘decline’ the Third Party Cookies that enable this type of marketing at any time.

We encourage you to learn more about how companies use advertising on social media and how to adjust your marketing preferences by checking their privacy statement and opt out options.

7 – Retention of your Information

We will keep your information only for as long as is for the purposes set out in this Privacy Notice and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes. We will not keep more information than we need.

Otherwise, we securely erase your information once this is no longer needed.

8 – Links to Third Party and Price Kitchens websites

Our Sites contain links to and from the websites of our selected partner networks, advertisers and affiliates, including websites which are outside of our control and are not covered by this Notice.

If you access other sites using the links provided, the operators of these sites collect information from you which will be used by them in accordance with their privacy notice, which differ from ours. Please note that these other sites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies.

On some pages of our Site, third parties that provide content, applications, services or plug-ins through our Sites track your use of content, applications and plug-ins or customize content, applications and plug-ins. For example, when you share an article using a social media button on our Sites (e.g. Facebook, Twitter, LinkedIn, or Google Plus), the social network that has created the button will record that you have done this, or when you speak to an advisor about the Price Kitchens Services, they will provide you with advice over the Facebook chat facility, and Facebook has access to your information. You should check the Privacy Notice of third party websites to find out how they manage cookies and process your information.

9 – Security

We take all reasonable steps to ensure that all information collected through our Sites is treated securely and in accordance with this Notice. We do this by applying appropriate technical and organisational measures that meet all of the standards of our regulatory obligations, including regular review measures.

We have a number of security measures in place to protect your information you provide to us through our Sites against unauthorized disclosure, use, alteration, or destruction. However, when transmitting information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed secure. Therefore, while we endeavour to protect your information, please note that we cannot guarantee the security of any information that you transfer over the internet to us.

10 – International Transfers

In providing the Price Kitchens Services to you we sometimes transfer your information to other countries. Where we transfer your information outside the European Union or EEA (i.e. countries that are members of the EU together with Norway, Iceland and Lichtenstein) we ensure that all data is treated with the same security measures regardless of location, and in accordance with our standards, policies, regulatory and legal obligations.

The internet is a global environment, so using the internet to collect and process your information necessarily involves transmitting data internationally. Therefore, by browsing our Sites and communicating electronically with us, you acknowledge our processing of your information in this way. However, we will take all reasonable steps to ensure that all information collected through our Sites is treated securely and in accordance with this Notice and strict data protection standards.

In providing our services to you, such as fulfilling orders and taking payments, we may transfer the data we collect from you and about you to destinations outside of the European Economic area (“EEA”), with our third party processors, or with our partners. This is because the information is processed in those other locations. Where we do so, we ensure that security measures and appropriate safeguards are put in place to protect your information and ensure that all transfers of your information comply with applicable data protection law. We also ensure that processing is only ever carried out in accordance with our instructions.

In all cases where we transfer information across borders, we rely on acceptable and defined legal mechanisms to ensure that we protect data at all times. We may use Standard Contractual Clauses that have been provided by the EU Commission, other agreements and ‘adequacy’ protections that have been defined and approved by the European Commission or the relevant Supervisory Authority. For transfers between Price Kitchens group companies, we have in place an intra group transfer agreement, incorporating Standard Contractual Clauses. Or we may use new standards as these are developed by the appropriate regulatory authorities.

11 – Your rights

By law, you have a number of rights (subject to certain conditions) when it comes to your information. These include the right to ask us what information we hold about you, and to request us to modify any incorrect details, add missing information, or to delete the information we hold. You also have the right to object to us processing your data or ask us to restrict processing your information. If you want to use the information that we hold about you for services with others, you can ask us to provide your data in a commonly used electronic format. You can exercise any of these rights by contacting us using the contact details and form referred to in Section 14.

You can obtain further information about your rights, or make a complaint to your data protection authority with regards to how we use your information, and Section 14 provides contact details should you need them.

12 – Children’s Privacy

We do not knowingly collect or solicit any information from or about children under the age of 16. If you are under the age of 16, you should not register or provide information on the Price Kitchens Sites. If we later obtain actual knowledge that a user is under 16 years of age, we will take steps to remove that user’s information from our systems. If you believe that we might have any information from or about a child under 16, please notify us using the contact information at section 14.

13 – Changes to Our Notice

This notice was last updated on the 20 May 2018. It will be updated in the future to take into account changes to the Price Kitchens Services or for example to reflect changes to applicable regulations.

Any changes we make to our Notice will be posted on our Website. By providing us with your information, using any of our online services and/or any service or product offered via the online services, providing us with information in our showroom or by placing orders after we have changed the terms of our Notice, you will be deemed to have accepted these changes. We will advise you of significant changes to this Notice where we have your contact details.

14 – Contact

You can obtain further information about your rights or make a complaint to your data protection authority with regards to how we use your information, and this section provides contact details should you need them.

Questions, comments and requests regarding this Notice are welcomed and should be addressed to info@pricekitchens.co.uk or Customer Services Department, Price Kitchens, 11 Imperial Way, Croydon, Surrey CR0 4RR.

HOW TO CONTACT YOUR LOCAL SUPERVISORY AUTHORITY

Details of the UK supervisory authority: The Information Commissioner’s Office. You can contact them in the following ways:

Phone: 0303 123 1113
Email: casework@ico.org.uk
Post: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

I felt I must write to you to pass on my congratulations on the assistance with the design and supply of the units for my kitchen. My plans were developed to take into account my ‘no compromise’ view of some of the elements such as top hung doors to tall units and avoiding handles where possible. I confirmed the plans and the units were manufactured and duly delivery as arranged for me to install. The end result has been exactly what I had envisaged and expected.